Responsible Gambling

Responsible Gambling at Grand Mondial Australia

Pokies and table games are entertainment, not a way to make money. We want every session on Grand Mondial to stay fun, affordable and within the limits you've set for yourself. This page explains the safer-gambling tools available to you, how to use them and where to find local support if gambling stops feeling like fun.

What safer-gambling tools are for

Safer-gambling tools exist to help you stay in control of your time and your money. They're built into your account so you decide the boundaries before you play, rather than relying on willpower alone once a session gets exciting.

These tools are useful for every player, not just those worried about their habits. Setting a deposit limit before you start is a normal, sensible part of using any online casino account, the same way you'd set a budget for a night out.

Why these tools matter

• They put hard boundaries around spending and time, so a good or bad run doesn't change your plan.
• They give you a pause point to check in with yourself through reality checks.
• They offer a way to step back completely through self-exclusion if you need a longer break.
• They're free, confidential and adjustable from your account at any time.

Self-exclusion and how it works

Self-exclusion lets you close off access to your account for a set period if you decide you need a break from gambling altogether. It's one of the strongest tools available and it's designed to be simple to activate and hard to reverse on a whim.

How to activate self-exclusion

1. Go to your account settings and find the responsible gambling section.
2. Choose self-exclusion and select the period you want to apply.
3. Confirm your choice. Once confirmed, you won't be able to log in or play during that period.
4. Contact support if you need help setting this up or want to talk through your options first.

What happens during self-exclusion

• Your account is closed for new deposits and play for the full period you selected.
• Marketing emails and promotional contact stop during the exclusion period.
• Self-exclusion is not reversed early just because you ask. It runs for the period you set.

Self-exclusion here applies to your Grand Mondial account specifically. It does not replace or connect to any national self-exclusion register, so if you want a broader break across other services, look into local support options as well.

Safer-gambling tools overview

Each tool below does a different job. Use one or combine several, depending on what kind of control you're after.

Setting a limit on your account

Limits take a few minutes to set up and give you a clear boundary for every future session. Here's how to do it.

1. Log in to your Grand Mondial account and open the account menu.
2. Select the responsible gambling or account limits section.
3. Choose the type of limit you want: deposit, loss or time.
4. Pick the period that suits you, daily, weekly or monthly.
5. Enter the amount or time you're comfortable with and confirm.
6. Review your limit any time. Lowering a limit applies immediately; raising one may involve a cooling-off period before it takes effect.

If you're not sure what limit to set, start lower than you think you need. You can always adjust it later once you know your own patterns.

Recognising the warning signs

Problem gambling can build up gradually, and it's easier to catch early than after it's become a bigger issue. Look out for these signs in yourself or someone close to you.

• Spending more time or money on pokies than you planned, repeatedly.
• Chasing losses by depositing again to try to win back what you've lost.
• Using gambling to cope with stress, boredom or low mood.
• Hiding how much time or money you spend from family or friends.
• Borrowing money or using funds meant for bills, rent or essentials to keep playing.
• Feeling irritable, anxious or preoccupied when you try to cut back or stop.
• Neglecting work, study or relationships because of time spent gambling.

Noticing one or two of these doesn't mean there's a serious problem, but it's a good prompt to set a limit, take a break, or talk to someone. Noticing several, especially together, is a stronger sign it's time to reach out for support.

Where to get help locally

Support is free, confidential and available whether you want information, a chat, or ongoing counselling.

Gambling Help Online offers phone counselling, online chat and self-assessment tools, and can connect you with local face-to-face services if that's what you'd prefer. You don't need to be in crisis to call. Talking early is one of the most useful things you can do.

Grand Mondial is intended for players aged 18 and over only. If gambling is affecting your life, your finances or your relationships, please reach out to Gambling Help Online on 1800 858 858 or visit gamblinghelponline.org.au.

Frequently asked questions

How do I set a deposit limit on my Grand Mondial account?

Open your account settings, find the responsible gambling section, and choose deposit limit. Select daily, weekly or monthly, enter your amount and confirm. The limit applies to new deposits straight away once confirmed.

Can I reverse self-exclusion early if I change my mind?

No, self-exclusion runs for the full period you selected when you activated it. It's designed as a firm break rather than something you can undo on impulse, so choose the period carefully before confirming.

Does self-exclusion from Grand Mondial also block other casinos?

No, self-exclusion here only closes your Grand Mondial account. It isn't linked to a national register, so if you want a break across multiple gambling services, look into additional local support options as well.

What's the difference between a loss limit and a deposit limit?

A deposit limit caps how much money you can add to your account over a period. A loss limit caps how much you can actually lose in that same period, regardless of how much you've deposited.

Who can I talk to if I think my gambling is becoming a problem?

Call Gambling Help Online on 1800 858 858, available 24/7, or visit gamblinghelponline.org.au for phone counselling, online chat and self-assessment tools. Lifeline on 13 11 14 is also available for broader support at any time.

Is there a minimum age to use safer-gambling tools on Grand Mondial?

Grand Mondial accounts are for players aged 18 and over only, and all safer-gambling tools, including limits and self-exclusion, are available from within your account once you've registered and verified your age.